Agency of Agents
People and AI, creating value in harmony
Agency of Agents is a model for bringing AI into organisations as a complementary capability — augmenting teams, reducing manual effort, and increasing consistency, while preserving human skill, judgement, and accountability.
Why a new approach is needed
AI pilots struggle to scale.
Adoption lags behind capability.
Automation without governance creates risk.
Teams are overloaded, not under-skilled.
The challenge is not technology — it is how AI is introduced into everyday work.
What we mean by an Agency of Agents
Agency of Agents is a model where specialised AI agents augment teams, with work designed around FTE-led accountability and FTA-based augmentation, while ADAM provides the framework through which people and agents are delivered, managed, and evolved responsibly together over time.
Agents support skills and specialisms.
People remain accountable.
Effort is reduced, quality is preserved or improved.
Humans and agents, working together
FTEs remain accountable.
FTAs augment capability.
Augmentation is the default.
Autonomy increases deliberately.
Explore Humans & Agents →
How value is created
Within the Agency of Agents, value is created through a continuous loop:
DAVE: Deliver · Adopt · Validate · Evolve
DAVE is the continuous cycle through which people and agents create value together — delivering usable capability, enabling real adoption, validating value and trust, and evolving deliberately over time.
Governed by ADAM
To ensure the Agency of Agents remains safe, scalable, and sustainable, it is governed by ADAM — the AI Delivery and Management framework.
ADAM provides structure for:
introducing agents
validating value
managing autonomy
evolving capability responsibly
Explore the ADAM framework →
Designed to evolve over time
Agency of Agents recognises that AI capability matures gradually. Progression is guided by adoption, validation, and confidence — not speed or hype.
View the maturity model →
Explore
Agency of Agents provides a calm, deliberate way to create value with AI — bringing people and agents together in partnership.
The practical model behind Agency of Agents — explaining how AI is introduced, trusted, and evolved safely over time, without losing control or accountability.
Read more →How people and AI work together as partners — with humans remaining accountable and agents augmenting capability, effort, and consistency.
Read more →A clear way to decide when and how to use AI — helping teams choose the right level of automation, autonomy, and control for each situation.
Read more →The AI Delivery and Management framework that provides structure for introducing agents, managing autonomy, validating value, and evolving capability responsibly.
Read more →A simple progression showing how organisations move from early experimentation to sustained value — guided by adoption, validation, and confidence.
Read more →The aspirational end state where AI becomes a trusted, shared capability — owned by teams, enabled by stewardship, and embedded into everyday work.
Read more →